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Terms & Conditions

Term and Conditions

4PetSupply, Terms and Conditions of Product Sale

Please note that due to manufacturer requirements, there are some items that are not returnable. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

Steps for return of unopened goods:

All return authorizations will expire after 15 days. If a return authorization expires or is canceled, it cannot be reissued.

Please note that due to manufacturer requirements, there are some items that are not returnable for any reason. Defective items will be serviced or replaced by the manufacturer. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

For other items, we offer two replacement options:

Option 1. (Standard Replacement)

Steps for Standard Replacement:

  1. Customer contacts our customer support for a return authorization number.
  2. We issue a ground call tag for the defective item(s) to be picked up.
  3. When these items are received and checked in at our warehouse, replacement* items will be shipped ground services. No charge will be applied to customer credit card. Average turn-around time is 10-14 days.

Option 2. (Advance Replacement)

Steps for Advance Replacement:

  1. Customer contacts our customer support for a return authorization number.
  2. We issue a ground call tag for the defective item(s) to be picked up.
  3. We charge customer's credit card for the replacement item(s).
  4. We ship the replacement* item(s) within 1 business day via ground services.
  5. When the defective items are received and checked in at our warehouse, we credit the customer's card for the defective item(s). Average turn-around time is 1-7 days.

Shipping charges are not refundable.

**Non-defective opened items cannot be returned if the factory seal is broken.

These items are generally considered used goods and cannot be resold as new. Do not assume the item(s) you are ordering are returnable if opened. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

If we are notified in advance that item(s) are going to be refused, the refused items will be treated as unopened returned goods. A 15% restocking fee will be applied. Shipping charges are not refundable.

Any returned item(s) must be in the original manufacturers packaging. The packaging must be intact, and free from holes, tape, and writing. There must be no stickers, other than the shipping label on the manufacturers packaging.

* Contingent on current stock status.

** Discontinued item(s) and item(s) marked "No Returns" cannot be returned. Virtual item(s), such as Licensing and service agreements cannot be returned. Item(s) from certain manufacturers cannot be returned. Opened software cannot be returned. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

NEITHER 4PetSupply NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. NEITHER 4PetSupply NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES.

  1. 4PetSupply warranties are manufacturer warranty only, no representation of 4PetSupply warranty is given for any product except said warranty provided by manufacturer. All Products will meet the manufacturer's specifications for a term equal to the warranty period stated in the Product manufacturer's literature or sixty (60) days, whichever is longer.
  2. In those cases where an extended warranty is purchased by the customer through 4PetSupply, said extended warranty will be provided under the terms and conditions set forth by warranty corporation.
  3. All software programs are warranted in accordance with the software vendor's license agreement;
  4. 4PetSupply HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  5. The liability of 4PetSupply under this limited warranty does not extend to any Products which are abused, altered or misused by the Customer or any other persons or entities or which become defective or non-conforming through the actions or inaction of the Customer or any other persons or entities. A defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product specifications, and shall not include Products that fail to meet any fitness of use by Customer or any unique Customer operating conditions or applications.
  6. If any Product or Service warranted hereunder proves defective or non-conforming, 4PetSupply 's sole liability and Customer's sole remedy hereunder shall be for 4PetSupply, to repair or, at 4PetSupply 's option, (i) replace (or re-perform the Service), at no cost to Customer, any such defective or non-conforming Product with a non-defective or conforming Product (as applicable) or (ii) credit Customer's account for all amounts paid with respect to the defective or non-conforming Product or Service upon 4PetSupply 's receipt of the defective or non-conforming Product. In the event of replacement, the replacement Product will be warranted for the remainder of the original warranty period or ninety (90) days, whichever is longer.
  7. If a Product should require service, contact 4PetSupply for instruction (for a complete list of offices, see your 4PetSupply catalog). When the return of the Product is necessary, a return authorization number will be assigned and the Product shipped, transportation charges prepaid, to the indicated service center. To insure prompt handling, the return authorization number should be placed on the outside of the package and a detailed explanation of the defect enclosed with the Product.
  8. IN NO EVENT SHALL 4PetSupply HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, USE OR GOODWILL), WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF 4PetSupply (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S) AND THE TOTAL LIABILITY OF 4PetSupply (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY SERVICES PROVIDED UNDER THIS AGREEMENT SHALL BE LIMITED TO THE FEES PAID FOR THE SERVICE GIVING RISE TO SUCH CLAIM.